Complaints Self-assessment 2022
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IKE is a member of The Housing Ombudsman’s Service and adheres to The Ombudsman’s Complaint Handling Code. While some landlords see complaints as a form of negative feedback, we think that there are many benefits to be gained from having an effective and efficient complaints process, in order to learn and improve our services and strengthen our relationship with our tenants,
The Code requires us to self-assess IKE against the Code annually and publish it on our website; this is our first self-assessment.
Complaint handling performs an important strategic role for our organisation, providing vital intelligence on our performance, culture and reputation. At IKE we strive to improve, and welcome The Code.